Q: Why is the 4-year version recommended?
A: The 4-year plan offers longer coverage, better value for money (only €40 more), and only one protection plan can be purchased for the same device. Once the 3-year plan is purchased, the 4-year plan will no longer be available. It is recommended to choose the 4-year plan directly.
Q: Who can purchase Speediance Care?
A: You are eligible if you meet all of the following conditions:
Regions: Germany, Bulgaria, Croatia, Estonia, Greece, Italy, Latvia, Lithuania, Luxembourg, Portugal, Romania, Slovenia
Devices and sales channels: Main devices of the Gym Monster series sold through the official Speediance website, the official Amazon store, and other authorized sales channels in the above-mentioned countries
Timeline: Your device is still within the original 2-year manufacturer's warranty
Q: When do Speediance Care benefits take effect?
A: Benefits have different validity periods:
Extended Warranty + Free On-Site Repair: Takes effect after the original manufacturer's warranty expires, extending coverage by 12/24 months depending on the chosen plan
Free Resistance Rope Replacement + VIP Customer Service: Takes effect immediately on the purchase date and is valid until the end of the extended warranty
Free 1-month Wellness+ Membership: Redeemable within 12 months of purchase, valid for 1 month after activation
Q: Can the free home service be utilized within the first 2 years?
A: No. The free on-site service benefit can only be utilized during the 25th-26th month (3-year version) or the 25th-48th month (4-year version); the first 2 years are covered by the original manufacturer's warranty.
Q: Does it cover accidental damage (such as a broken screen)?
A: No. This plan adopts the original manufacturer's warranty standard and does not cover damage caused by human accidents or commercial use.