Shipping Policies

Shipping Policy
Thank you for visiting and shopping at eu.speediance.com. Speediance is committed to providing reliable and convenient shipping services. This Shipping Policy explains our shipping coverage, delivery services, shipping fees, order processing time, tracking, delivery exceptions, and related terms.



Important Shipping Notice
Free shipping applies to standard delivery within eligible delivery areas. For oversized or heavy products, standard delivery means Threshold Delivery only.
Threshold Delivery means delivery to the entrance, doorstep, porch, or threshold of your shipping address. It does not include indoor delivery, backyard delivery, upstairs delivery, unpacking, assembly, installation, or packaging removal.
Inside Delivery, White Glove Delivery, or other special delivery services are optional paid services and must be requested separately before shipment.
During major promotional periods, such as Black Friday, Christmas shopping season, Prime Day, or during severe weather, strikes, or carrier disruptions, order processing and delivery time may be delayed.
Please inspect your package carefully before signing for delivery. If you notice serious damage, please take photos or videos and contact Speediance Support immediately.

1. Shipping Coverage
Speediance currently ships to eligible regions in North America, Europe, Asia, and selected countries/regions where our logistics partners can provide delivery services.
We do not ship to:
  • P.O. Boxes
  • APO/FPO/DPO military addresses
  • Remote islands, mountainous areas, or other locations where regular delivery service is unavailable
  • Any address that cannot be served by our shipping carriers
If your shipping address is located in an undeliverable area, we will contact you within 1 business day after your order is placed and provide one of the following options:
  • Change to a deliverable address; or
  • Cancel the order and receive a full refund
No additional fee will be charged if the order cannot be delivered due to Speediance’s shipping coverage limitations.

2. Shipping Fees and Delivery Service
For addresses within our standard delivery coverage, Speediance provides free door-to-door delivery based on our standard delivery service.
For oversized or heavy items, our standard service is Threshold Delivery.
Threshold Delivery means the order will be delivered to the entrance, doorstep, porch, or threshold of the shipping address only. It does not include indoor delivery, backyard delivery, upstairs delivery, unpacking, assembly, installation, or packaging removal.
If you need additional services, such as Inside Delivery, White Glove Delivery, or any other special delivery arrangement, please contact our Support Team before placing your order.
Inside Delivery, White Glove Delivery, or other special services are not included in the standard free shipping service and require separate purchase and payment if available.
Remote areas may incur additional remote delivery surcharges. If applicable, our Support Team will contact you before arranging shipment.
Additional fees may also apply if delivery fails due to reasons caused by the recipient, including but not limited to missed delivery appointments, repeated delivery attempts, storage fees, or address change requests after shipment.

3. Taxes, Duties, and Customs
Product prices and shipping fees may not include customs duties, import taxes, VAT, GST, or other applicable taxes unless otherwise clearly stated at checkout.
Buyers are responsible for paying any applicable customs duties, taxes, or import fees required by the destination country or region.
Speediance is not liable for delivery failure, return, delay, or additional costs caused by the buyer’s refusal or failure to pay applicable duties, taxes, or customs fees.
4. Available Countries in Europe

We currently offer our products/services in the following European countries:

  • Germany
  • Bulgaria
  • Croatia
  • Estonia
  • Greece
  • Latvia
  • Lithuania
  • Luxembourg
  • Portugal
  • Romania
  • Slovenia

5. Order Processing Time
Orders are processed on business days only. Orders are not shipped on weekends or public holidays.
Under normal circumstances:
  • Standard small and medium-sized items, such as yoga mats, resistance bands, and accessories under 50 lbs, are usually shipped within 1–2 business days.
  • Oversized or heavy items, such as all-in-one strength training machines weighing 50 lbs or above, are usually shipped within 2–4 business days.
During major promotional periods, such as Black Friday, Christmas shopping season, Prime Day, or other peak sales periods, order processing time may be extended.
If there is a significant delay in processing your order, we will do our best to notify you by email.

6. Delivery Methods and Carriers
Normally, customers cannot specify the shipping carrier or delivery service. If you have special delivery requirements, please contact our Support Team before placing your order.
Depending on the actual logistics arrangement, small accessories may be shipped separately or together with the main machine by truck freight.

Accessories and main machines may arrive in separate shipments. Please refer to your tracking information for the latest delivery status.

Speediance may use different carriers depending on the destination country, product type, package size, and carrier availability.

Standard Small and Medium-Sized Items
Small and medium-sized items are usually shipped by parcel carriers.
Examples of carriers include:
  • United States: UPS, FedEx, USPS, Amazon Shipping, or other carriers
  • Europe: DHL Parcel or other carriers
  • Canada: UPS Standard or other carriers
  • Japan: Sagawa Express or other carriers
  • Saudi Arabia: SMSA or other carriers
  • United Arab Emirates: Naqel or other carriers
Speediance may adjust or replace the carrier without reducing the overall service quality.
Standard parcel delivery usually includes:
  • Ground shipping service
  • Online tracking
  • No signature required, unless otherwise required by the carrier or local delivery rules
Estimated delivery time after shipment:
  • Usually 2–7 business days after the order is shipped
  • Remote areas may require additional delivery time
During major promotional periods, severe weather, strikes, carrier disruptions, or other unexpected circumstances, delivery time may be delayed.


Oversized or Heavy Items
Oversized or heavy items are usually shipped by truck freight or LTL freight service.
Examples of carriers include:
  • United States: CEVA or other freight carriers
  • Europe: DHL Freight or other freight carriers
  • Canada: Day & Ross or other freight carriers
  • Japan: Yamato Transport or other carriers
  • Saudi Arabia: SMSA or other carriers
  • United Arab Emirates: Naqel or other carriers
Speediance may adjust or replace the carrier without reducing the overall service quality.
Estimated delivery time after shipment:
  • Usually 3–12 business days after the order is shipped
  • Remote areas may require additional delivery time
During major promotional periods, severe weather, strikes, carrier disruptions, or other unexpected circumstances, delivery time may be delayed.
Standard freight delivery includes:
  • LTL truck freight basic delivery service
  • Threshold Delivery only
  • Delivery to the entrance, doorstep, porch, or threshold of the shipping address
  • No indoor delivery, backyard delivery, upstairs delivery, unpacking, assembly, installation, or packaging removal
  • Online tracking where available
  • Delivery appointment by phone, email, or SMS under normal circumstances
Please pay close attention to calls, emails, or text messages from the carrier to schedule your delivery appointment.
Due to the high value of oversized products, the recipient may be required to sign for delivery. If there is any visible damage or abnormal condition upon delivery, please communicate with the driver immediately and contact Speediance Support as soon as possible.

7. Optional Paid Delivery Services
The following services are optional paid services and are not included in the standard free shipping service. Availability may vary by country, region, carrier, and order type. Please contact our Support Team before placing your order if you need these services.

Inside Delivery
Inside Delivery generally means moving the package into the first floor of the home, garage, or another accessible indoor area. It usually does not include upstairs delivery.
Estimated service fees:
  • United States / Canada / Japan: approximately USD 100–300 per item
  • Europe: approximately USD 600 per item
  • Saudi Arabia / United Arab Emirates: please contact us for a quote
  • Remote areas or other special services: please contact us for a quote

 

White Glove Delivery
White Glove Delivery generally means delivery to a designated room, unpacking, assembly, and packaging removal.
Estimated service fees:

  • Europe: €496 (Exclusively available in Germany)

  • United States / Canada / Japan: approximately USD 200–400 per item
  • Saudi Arabia / United Arab Emirates: please contact us for a quote
  • Remote areas or other special services: please contact us for a quote
Actual fees and availability are subject to confirmation by Speediance and the carrier.

8. Shipping Address
Please make sure that the name, shipping address, phone number, email address, and other contact details you provide when placing an order are accurate and complete.
Before making payment, please carefully verify your shipping address.
If you entered an incorrect address, please contact our Support Team as soon as possible.
Before shipment, we may be able to update your shipping address free of charge. However, due to system processing time between warehouses, carriers, and order platforms, changes are not guaranteed.
Once the order has been shipped, the shipping address cannot usually be changed. If an address change is possible after shipment, additional address change fees, return shipping fees, storage fees, or other costs may apply.
The buyer is responsible for any risks, delays, and costs associated with changing the shipping address after the order has been shipped.

9. Order Cancellation
You may request to cancel your order before shipment.
If the order has not yet been shipped, cancellation is generally free of charge.
If the order has already been shipped, cancellation may result in return shipping fees, address change fees, storage fees, or other logistics-related charges. These fees may be deducted from your refund where applicable.

10. Tracking
Once your order is shipped, we will send the tracking number to the recipient’s email address within 24 hours.
You can track your order through:
  • The tracking link provided in the shipping confirmation email
  • The “My Orders” section on eu.speediance.com
  • The carrier’s official tracking website
For certain special freight services, online tracking may not be available or may not update in real time. If you have any questions about your shipment, please contact Speediance Support.

11. Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:
  • Severe weather conditions
  • Natural disasters
  • Carrier delays
  • Customs clearance delays
  • Strikes or labor disruptions
  • Peak season congestion
  • Remote area delivery limitations
  • Incorrect or incomplete shipping information
  • Missed delivery appointments by the recipient
In such cases, we will do our best to keep you informed and updated on the status of your shipment.

12. Delivery Inspection and Damaged Packages
Important: Please inspect the package carefully before signing for delivery, especially for oversized or heavy items.
If the outer packaging is slightly damaged or deformed but the product appears to be intact:
  • Please take clear photos or videos of the package damage
  • Make sure the order number or tracking number is visible where possible
  • Note the damage details on the delivery receipt before signing
  • Contact Speediance Support if you have concerns
If the outer packaging is severely damaged and the product is also damaged:
  • You may refuse the delivery
  • Please take clear photos or videos showing the damage
  • Contact Speediance Support immediately
  • After verification, we will arrange a free replacement or full refund where applicable
If the outer packaging is severely damaged but the product appears to be intact:
  • Please take clear photos or videos of the package
  • Make sure the order number or tracking number is visible where possible
  • Note the damage details on the delivery receipt before signing
  • Contact Speediance Support immediately
If hidden damage is found after signing for delivery:
  • Please contact Speediance Support within 48 hours of receiving the package
  • Provide clear photos or videos of the product damage, packaging, order number, and tracking number
Failure to report shipping damage within the required time may affect your ability to receive compensation, replacement, or refund.

13. Lost Packages
If your package is marked as delivered but you have not received it, please contact the carrier first to confirm the delivery details.
If the issue remains unresolved, please contact Speediance Support with your order number and tracking number.
Speediance will assist you in filing an investigation with the carrier where applicable. Final resolution may depend on the carrier’s investigation result.

14. Compensation for Shipping Damage or Loss
Speediance is not liable for products that are damaged or lost during shipping due to carrier-related issues, recipient-related issues, incorrect shipping information, refusal to accept delivery, or failure to follow the delivery inspection instructions.
However, if your order is damaged during shipping or lost in transit, please contact us as soon as possible at:
after-sales@speediance.com
Please include:
  • Your order number
  • Tracking number
  • Photos or videos showing the damage
  • Photos of the outer packaging
  • Photos of the shipping label, if available
  • A brief description of the issue
For visible delivery damage, please contact us immediately upon delivery. For hidden damage discovered after delivery, please contact us within 48 hours.
We will review your case and provide a solution according to the specific circumstances.

15. Contact Us
If you have any questions about shipping, delivery, address changes, optional delivery services, damaged packages, or lost shipments, please contact our Support Team before or after placing your order.
Email: after-sales@speediance.com