Speediance 4-Year Care | Best Long-Term Value | Total Value Over €2,700
- 4-year extended warranty: Motor, screen and hardware. (Savings of over €1,800)
- 2. House repairs: Spare parts, labor costs and regular travel expenses. (Savings of €700)
- Free replacement cables: One-time replacement of original accessories. (€59.99)
- 1 month Wellness+: All premium training offers. (€29.99)
- VIP Support: Priority response within 12 hours. (€200)
Speediance 3-year care | Total value over €1,500
- 3-year extended warranty: Motor, screen and hardware. (Savings of over €1,000)
- 1. Home repair: Spare parts, labor costs and regular travel expenses. (Savings of €350)
- Free replacement cables: One-time replacement of original accessories. (€59.99)
- 1 month Wellness+: All premium training offers. (€29.99)
- VIP Support: Priority response within 12 hours. (€150)
Speediance Standard Protective Cover
Contains 2 years Manufacturer's warranty. You are fully responsible for all out-of-warranty repairs, in-home service fees, resistance band replacements, and Wellness+ membership costs.
Details regarding the plan coverage
| Speediance 4-Year Care | Speediance 3-yearCare | Basic Guarantee | |
| Warranty period | 4 years | 3 years | 2 years |
| Extended warranty period | 24 months | 12 months | / |
| Warranty for core components | 4 years (Save over €1,800 | 3 years (Save over 1.€000 | 2 years |
| free on-site repair | 2 visits in years 3–4 (Save €700 | 1 visit in the 3rd year (Save €350 | / |
| Replace the pull rope | 1 pair (59.99 €) | 1 pair (59.99 €) | / |
| Wellness+ | 1 month (29.99 €) | 1 month (29.99 €) | / |
| VIP Express Lane | 4 years (200 € ) | 3 years (150 €) | / |
| Total Guaranteed Value | above 2,700 € | above 1. 500 € | / |
Here's how it works
Step 1: Start the request
Live chat: Click on the {Chat-Icon} in the bottom right corner to start a conversation.
Phone: 855-200-2702 (Weekdays, 4:00 PM – 1:00 AM CET)
Step 2: Identity verification
Enter your order number, user ID, or device serial number. Your VIP status automatically triggers a priority queue.
Step 3: Remote diagnosis
Based on your error video, photos or description, a customer service expert will perform a diagnosis within 48 hours and create an individual repair plan.
Step 4: On-site service
Spare parts will be shipped within 48 hours. If an on-site visit is required, an authorized service technician will contact you to schedule an appointment and will arrive at the agreed time.
Frequently Asked Questions
Q: When can I make a purchase?
A: An additional purchase is possible as long as the device is within the original 2-year warranty period and is functioning properly. After 2 years, no further purchases are possible.
Q: Can refurbished phones be purchased?
A: Yes. Officially certified refurbished devices have the same purchase eligibility and guaranteed rights and benefits.
Q: Can the free home service be used within the first 2 years?
A: No. The free on-site service benefit can only be used during the 25th-26th month (3-year version) or the 25th-48th month (4-year version); the first 2 years are subject to the original manufacturer's warranty.
Q: Are the rights and benefits still valid after a move?
A: Yes. As long as your new address is within the direct sales territory of Speediance EU, simply contact customer service to update your service address.
Q: Does it cover accidental damage (such as a broken screen)?
A: No. This plan adopts the original manufacturer's warranty standard and does not cover damage caused by human accidents or commercial use.
Q: Can the Care benefit be transferred along with the device if it is passed on?
A: No. The Care Plan is tied to the original purchaser's account and the device's serial number (SN) and cannot be transferred in the case of used goods sales.
Q: How long is the validity period of the Wellness+ membership redemption code?
A: The redemption code is valid for 12 months. Please activate it as soon as possible after receiving the email.
Q: Why is the 4-year version recommended?
A: The 4-year plan offers longer coverage and better value for money (only 40 (€ more) and only one protection plan can be purchased for the same device. After purchasing the 3-year plan, the 4-year plan is no longer available. It is recommended to choose the 4-year plan directly.
