Definition of Officially Refurbished Products
Last updated: July 31, 2026
Previous versions of this warranty policy are available for reference.
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Origin of Official Products:
Officially refurbished products are returned or exchanged goods, display models, or slightly defective products collected by the brand. These products undergo rigorous testing, repair, and refurbishment with original parts to meet factory standards.
Quality Standard:
Performance and appearance are close to new, with slight signs of use possible.
Warranty Period for Officially Refurbished Products
- Standard Warranty: 24 months for the entire product from receipt, 24 months for accessories.
- Extended Warranty Service: Extended warranty can be purchased (e.g., additional 1-year warranty).
- Warranty Start: The warranty period begins upon user receipt and ends at 24:00 on the day before the warranty expires. If the receipt date cannot be provided, the warranty period will be determined based on the purchase receipt date, order date, or activation date.
Warranty for Spare Parts
Warranty Repairs:
Spare parts installed as part of a warranty repair are covered for either 90 days or for the remainder of the original product warranty period, whichever is longer.
Customer-Paid Spare Parts:
Spare parts purchased through our authorized service channels are guaranteed for 6 months from the delivery date.
Notes:
- For the purposes of this policy, "customer-paid spare parts" refers to spare parts purchased through our authorized service channels. Spare parts purchased separately through our official website are excluded.
- Spare parts purchased separately through our official website are subject to the standard warranty conditions applicable to the respective product.
- This warranty is a voluntary manufacturer's warranty and does not affect your statutory rights under the applicable consumer protection laws of the country or region in which you purchased the product.
Warranty Scope for Officially Refurbished Products
Free warranty services apply when the following conditions are met:
- The product was purchased through official Speediance channels.
- The product is used normally within the specified warranty period and shows no human-induced performance malfunctions.
- The product is intended for personal or family use, not for commercial purposes (products for commercial use are subject to relevant warranty provisions).
- No unauthorized assembly, modification, or additional installations not instructed by official documentation.
- Proof of purchase (e.g., order number, invoice, receipt) and product SN number are provided.
The Warranty Service Does Not Cover the Following Situations
Speediance does not warrant non-Speediance branded hardware products or any software (even if sold or provided with Speediance hardware). Speediance is not liable for damage caused by failure to follow Speediance product instructions, nor for data loss or damage caused by the product.
Specifically not covered:
- Damage caused by factors other than manufacturing defects (including operating errors)
- Damage caused by modifications or assembly not in accordance with official instructions
- Damage caused by improper installation, incorrect use, or failure to follow official instructions or manuals
- Damage caused by unauthorized service providers
- Damage caused by unauthorized circuit modifications, mismatched or incorrectly used batteries and chargers
- Damage caused by failure to follow the training instructions in the manual
- Damage caused by exposure to extreme environments (high temperatures, corrosive conditions)
- Damage caused by operation in environments with electromagnetic interference or other wireless interference
- Damage caused by operation beyond the initial load specified in the manual
- Damage caused by forced use due to aging or faulty components
- Damage caused by the use of unauthorized third-party parts (reliability or compatibility issues)
- Damage caused by operation with insufficient or defective batteries
- Data loss or damage due to failure to follow official instructions or manuals
- All software programs (whether bundled or installed later)
- Direct or indirect damage caused by product installation or removal (e.g., damage to other personal items, walls, or floors)
- Wear, tear, rust, and performance degradation due to normal use
- Damage caused by force majeure (fire, flood, earthquake, electrical accidents, etc.)
- Damage caused by commercial use (e.g., gyms, hotels, multi-family homes, personal training studios)
- Defects or damage caused by third-party products
- Damage caused by non-Speediance technology (e.g., "operating methods," inaccurate product settings)
- Products or parts with altered or removed identification labels
- Cosmetic damage not caused by manufacturing or transport factors (scratches, dents, discoloration)
- Damage caused by intentional destruction or unauthorized alteration of the product or manipulation of operating data
Return and Exchange Policy for Officially Refurbished Products
Hassle-Free Returns:
If a non-human quality problem occurs within 30 days of receipt, free return or exchange is possible.
Exceptions:
Since officially refurbished products are returned/exchanged goods, display models, or slightly defective products, minor cosmetic defects may be present (but without affecting functionality). Therefore, these products are not eligible for baseless return or exchange. Please do not purchase if such defects bother you.
Return and Exchange Scope
Refund Conditions:
- Contacting Speediance customer service within 30 days of product receipt and providing valid proof of purchase
- Manufacturing defects or quality problems are found upon unboxing, rendering the product unusable
- The product must be returned in its original packaging along with all original parts and accessories (missing accessories will result in corresponding deductions)
- If the product is not returned in its original packaging, not properly packaged, or the packaging is incomplete, Speediance will assess the loss and deduct corresponding amounts
Refund Exclusions:
- Return requests without a quality problem or without providing reasons
- Return or refund requests not submitted within 30 days of receipt
- Products returned with damage that renders them unusable or unsaleable
- Errors or damage due to improper use, unauthorized use, or alteration
- Damage caused by force majeure (fire, flood, storm, lightning)
- Transport damage without proof
- Products that have already been activated or registered
- Custom-made products
- No valid or fraudulent proof of purchase
- Non-matching serial number or tampered labels
- Returned product does not match the original order
- Product not delivered after return has been confirmed
- No defects found after inspection by Speediance
Shipping Costs and Responsibilities
Note: Cosmetic defects (such as small scratches, paint chips, etc.) are not considered quality defects for certified refurbished devices.
How to Obtain Returns, Exchanges, or Warranty Services
- Return/Refund: Contact Speediance customer service within 30 days at
after-sales@speediance.com.
- Warranty Claim (within warranty): Contact customer service within 30 days of discovering the defect at
after-sales@speediance.com.
- In your email, include: Order number, product SN, product name and quantity, defect/return reason, and pictures/videos of the product packaging.
- Customer service will review and process your request within two business days.
- Speediance will inspect the returned product and process the refund according to the policies.
Speediance Solutions
- Speediance will attempt a solution via phone, email, online chat, or remote support (including software updates, if applicable).
- If necessary: send the product for inspection. Speediance will cover costs for warranty repairs (parts + shipping), provided there is no human error.
- Free replacement parts during the warranty period (not human-induced). For on-site repairs, the customer may pay labor, travel, and accommodation costs.
- Speediance may repair defective components or use equivalent refurbished products as replacements.
- Services vary by region; fees may apply outside the standard scope.
General Declaration
- The limited warranty applies only to the original purchaser and is not transferable.
- For gifts, the warranty applies to the original app account.
- Replaced products do not receive a new warranty but the remaining warranty period of the original product.
- Speediance diagnoses returned products. If covered by warranty: costs for replacement, repair, and return shipping by Speediance.
- If not a warranty case: paid repair service may be available; repair begins only after customer consent.
- Resistance Rope: Wear and tear due to friction is normal. During warranty (not human-induced), Speediance provides free replacement material. Replacement by customer or third party at own expense. Speediance is not liable for improper replacement.
- No worldwide warranty. Cross-regional repairs only by arrangement and for an additional charge; customs duties and fees are borne by the customer.
- Shipping: Only in original packaging or as specified by Speediance. Damage due to different packaging is at the customer's expense.
- Data Loss: Back up before sending. Speediance is not liable for lost data.
- Remove individual items (stickers, drawings) before sending.
- If Speediance diagnoses the product as unrepairable or the customer refuses repair, the original product will be returned.
- After repair, Speediance ships to the specified address. If the address is incorrect/refused, the customer bears the costs.
- Storage: If not collected or payments are outstanding, Speediance stores the product for a maximum of 90 days; thereafter up to 30 € storage fee per day. Upon reaching residual value or end of 90 days, the product will be auctioned or disposed of.
- Acceptance Inspection: Report defects within 24 hours of receipt; thereafter, the product is considered intact.
- If official instructions are not followed or illegal use occurs, Speediance may terminate the warranty.
Limitation of Liability
- Speediance is only liable for loss or damage to the product while it is in Speediance's possession or in transit (by Speediance).
- No liability for data loss, damage, corruption, or disclosure.
- No liability for special, incidental, punitive, indirect, or consequential damages (e.g., lost profits, goodwill).
- Speediance's total liability is limited to the product price paid (excluding personal injury or property damage).
Warranty Limitations
Speediance makes no warranties of any kind, except as stated in this limited warranty. Specifically excluded are implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement of third-party rights, and warranties arising from the course of dealing, usage, or trade practice. (Some jurisdictions do not allow this exclusion.)
Security and Data Protection
By using services, you authorize Speediance to store, use, and process your product usage information and contact details (name, phone number, address, email, training logs, etc.) for the purpose of warranty processing, product improvement, and customer service. Speediance may contact you to inquire about your satisfaction or to inform you about recalls/safety issues. If access to stored training data is denied, Speediance may not be able to provide all services. The privacy policy can be found on the official Speediance website.
Miscellaneous
For questions about these terms, please email:
after-sales@speediance.com
