Speediance Care Terms of Service – European Union

I. Definitions of key terms

1. Care Service/This Plan/These Terms refers to the specific Speediance Care extended warranty plan you have purchased (either Speediance 3-Year Care or Speediance 4-Year Care), subject to the terms and conditions detailed herein.
2. Standard manufacturer's warranty period This refers to the original two-year (2) limited hardware warranty provided by the manufacturer, which begins at 00:00 local time on the documented date of device delivery. Specific terms and conditions are governed by Speediance's Limited Manufacturer's Warranty Policy.
3. Extended warranty period refers to the defined period immediately following the expiry of the manufacturer's standard warranty period, during which Speediance EU Limited offers extended coverage for core components.The extended warranty period is twelve (12) months for Speediance 3-Year Care and twenty-four (24) months for Speediance 4-Year Care.
4. Coverage period refers to the total combined duration of the manufacturer's standard warranty period and the extended warranty period.

• Speediance 3-Year Care: Duration: 36 months; Effective date: The date of device receipt; Expiry date: The end of the 36th month from the date of device receipt.
• Speediance 4-Year Care: Duration: 48 months; Effective date: The date of device receipt; Expiry date: The end of the 48th month from the date of device receipt.

5. Device serial number (SN) refers to the unique product identifier attached to the device, which serves as primary proof for plan activation, identity verification and claims processing.
6. Authorized Service Partners (ASPs) This refers to professionally certified third-party providers authorized by Speediance EU Limited to perform on-site diagnostic and repair services. Only ASPs are authorized to perform covered repairs under this plan.
7. Plan administrator This refers to the entity responsible for sales, claims management, and service requests within the European Union, namely Speediance EU Limited. All repair services require prior written authorization from the administrator before commencement.
8. Original buyer/you/user This refers to an individual consumer residing in the European Union who made the initial purchase of the device through official Speediance EU channels or authorized dealers for non-commercial use. This person is the sole legitimate beneficiary of the services covered by these terms and conditions; these terms and conditions do not apply to purchasers acquiring devices for commercial, professional, or resale purposes.
9. Planned price refers to the total consideration you paid for the purchase of Care Services, including tax, as shown in the EU order confirmation document.
10. Order confirmation This refers to the official invoice, receipt, or confirmation email issued by Speediance after the purchase of the plan, detailing the coverage period, plan tier, and purchase price. The document is provided in English and/or the official language of the Member State where the device was purchased.
11. Pre-existing conditions This refers to all malfunctions, damage, or hidden defects that existed on the device prior to the purchase of this plan, including unresolved issues reported during the manufacturer's standard warranty period.
12. Standard service area This refers to the direct sales territories served by the official Speediance EU website, consisting of: Germany, Bulgaria, Croatia, Denmark, Estonia, Greece, Italy, Latvia, Lithuania, Luxembourg, Portugal, Romania, Slovenia, Finland, and Sweden. These territories constitute the standard repair coverage area for the services.
13. Remote areas refers to EU member states not included in the above-mentioned standard service area, EU overseas territories, and locations within the standard service area that are within a one-way distance of more than 150 kilometers from a service center officially authorized by Speediance EU Limited, calculated via the EU version of Google Maps.

II. Service versions and coverage period

III. Eligibility and Effectiveness

1. Basic purchase eligibility: The purchase of Care Services is restricted to the original purchaser during the original two-year limited manufacturer's warranty period of the device. Once the original limited warranty expires, the right to purchase Care Services is permanently forfeited. The original purchaser's rights are governed by the EU Consumer Rights Directive regarding the "allocation of warranty rights to the end user." Non-commercial users of the device may request services upon presentation of the original proof of purchase.
2. Device condition requirement: At the time of purchase of Care Services, the device must be in good and normal working condition.
3. Bonding rules: Each device serial number (SN) may only be linked to one (1) Care Service Plan for its lifetime. Multiple purchases or stacking of benefits are not permitted. The Speediance 3-Year Care Plan may not be upgraded to the Speediance 4-Year Care Plan.
4. Rules regarding non-transferability: These Care Services are doubly tied to the device's serial number and the original purchaser's user ID. Consequently, the benefits covered are strictly non-transferable in the event of a commercial resale or secondary market transaction. If the device is transferred non-commercially (e.g., as a gift or inheritance), the beneficiary may retain the remaining service benefits, provided that Speediance EU Limited is provided with proof of the transfer of ownership and the user ID is properly updated. If the formal record of the change is not completed, the beneficiary's right to use the services is forfeited. Any commercial change of ownership will automatically terminate the Care Service entitlements by operation of law. Speediance EU Limited owes no service obligation or liability to subsequent commercial owners of the device.
5. Purchase channels: These services can only be purchased through the official Speediance EU website or officially authorized dealer channels within the standard service area specified above. Speediance EU Limited reserves the right to refuse service for Care Services purchased through unofficial or unauthorized channels and is not liable for refunds or compensation.
6. Territorial restrictions: The provision of these Care Services is strictly limited to the territory of the European Union. No additional fees apply for cross-border use within the standard service area (e.g., moving from Germany to France), and Speediance EU Limited covers the logistics and customs clearance costs for such cross-border repairs within the EU.No international warranty service is offered outside the European Union. For repairs carried out outside the EU, the user is solely responsible for all associated costs, including but not limited to customs duties, handling fees, transport, and storage, in accordance with the EU's basic legal warranty directive.

IV. Core services of the service

1. Functional failures of core device components (including, but not limited to, motors, driver boards, screens, motherboards, power supplies, pulleys, rollers, pedals and frames) caused by defects in material or workmanship.
2. The following accessories are not covered by the Care Warranty Extension and are only eligible for the manufacturer's one-year (1) basic warranty. No free repair services will be provided after the basic warranty period has expired: Rowing machine, flat bench, adjustable bench, Bluetooth ring, barbell hooks, barbell shoulder pads, adjustable barbell, rowing handle, ankle straps, triceps rope, general grips, ski grips, smart grips, yoga mat, weightlifting belt, extension straps, accessory storage stand, ball joints, resistance band kit.
3. Activation method: The service will be activated after the order number has been linked:

• (1) Log in to your account on the Speediance device;
• (2) Navigate to: Home → Profile → System settings → My device → Speediance Care Service;
• (3) Enter the Care order number provided in the email;
• (4) Click to confirm activation. When the page displays "Warranty extension activated", the activation process is complete and the coverage period and benefit status can be viewed.

1. The standard coverage of these free claims is limited to the Speediance EU standard service area.For locations within a simple GPS driving distance of 150 kilometers from an officially authorized Speediance EU Limited service center to the user's registered device address, the plan fully covers the following costs: (i)

   Technician's travel fee;

   (ii) Labor costs for officially certified technicians; and (iii) Costs for original spare parts and materials required for repairs. The user will not incur any out-of-pocket costs for the aforementioned items.
2. For remote areas beyond the 150-kilometer limit, an excess mileage charge of €1.50 per kilometer will be applied only to the portion of the distance exceeding the 150-kilometer limit. If on-site repairs are required in remote areas, the user is responsible for the service fees of third-party technicians; Speediance EU Limited will provide a reimbursement subsidy of up to €350 (subject to verification of the technician's EU certification and a valid service invoice). Such on-site services must be requested at least seven (7) working days in advance through official channels; Speediance reserves the right to refuse service agreements for requests that do not adhere to this deadline. Accommodation costs for technicians, other travel-related expenses (such as tolls, parking fees, and meal allowances), stairlift fees for carrying equipment up and down stairs, equipment costs for relocation, and all other non-essential repair costs are not covered by this service and are the sole responsibility of the user. The applicable fee schedule will be communicated to the user in writing prior to the service, and the service will only be arranged after confirmation by the user.
3. The aforementioned accommodation costs, other travel-related expenses, stairlift fees for carrying equipment up and down stairs, equipment costs for relocation, and all other non-essential repair costs will be itemized in detail and communicated to the user in writing prior to the on-site visit. The user must complete confirmation and payment/credit card pre-authorization before the technician is dispatched. If such confirmation or payment is not completed in a timely manner, we reserve the right to refuse the on-site service agreement and accept no liability.
4. After claiming the free on-site service, the user may request paid on-site repair services in accordance with the manufacturer's basic warranty policy. All on-site repair services must be authorized by us in advance. We assume no costs or liability for unauthorized on-site repair services.

• Speediance 3-Year Care: Effective date: the purchase date of the Care order; Expiry date: the end of the 36th month from the date of device receipt.
• Speediance 4-Year Care: Effective date: the purchase date of the Care order; Expiry date: the end of the 48th month from the date of device receipt.

1. After a successful purchase, a Wellness+ redemption code will be sent and labeled "Wellness+ Redemption Code". Please keep this code safe.
2. Activation path: Open your Speediance device or mobile app → My Profile → Redeem Membership → Enter the redemption code;
3. Click to confirm activation. Once the page displays the membership validity period and details of the benefits, all membership features will be unlocked.

• Priority processing of all consultation and service tickets;
• Response within twelve (12) hours during standard EU business hours;
• Damage assessment and a professional solution will be completed and issued within forty-eight (48) hours of submitting a repair request;
• Within standard service areas, dispatch of an authorized technician within forty-eight (48) hours of providing the solution; for remote areas, section 5.1 of these terms and conditions applies.
• Speediance 3-Year Care: Effective date: the purchase date of the Care order; Expiry date: the end of the 36th month from the date of device receipt.
• Speediance 4-Year Care: Effective date: the purchase date of the Care order; Expiry date: the end of the 48th month from the date of device receipt.

V. Service request and execution procedure

1. Official application procedures: You can submit service requests, claims, or consultation requests at any time via the following official Speediance EU channels:

• Official EU customer service email: after-sales@speediance.com (Available 24/7)
• Toll-free EU customer hotline: 855-200-2702 (Mon-Fri: 16:00–01:00 CET)
• Online chat on the official Speediance EU website: (Mon–Sun: 07:00–15:00) & 16:00–01:00 CET)

2. Requirements for the application documentation: When submitting a request, you must provide the Care Service order number, the registered user ID, and the device serial number (SN) to verify eligibility.In accordance with the EU Consumer Rights Directive regarding statutory limitation periods, you must submit a claim within two (2) months of discovering the device defect. All service claims must be submitted within the entire coverage period of this plan; we reserve the right to reject late claims. To the extent permitted by law, additional damages resulting from a significant delay in submitting a claim are excluded from coverage.
3. Initial troubleshooting: Upon receiving a request, we will first attempt to identify and resolve the issue via telephone, email, online chat, or remote support, including providing instructions for software updates if necessary. If the aforementioned measures do not resolve the issue, a subsequent repair solution will be issued in accordance with the original manufacturer's warranty service process.
4. Prior authorization is required: All repair services require our prior written authorization. Without such authorization, you may not return the device or authorize any third party to carry out repairs; otherwise, we reserve the right to refuse reimbursement of the associated repair costs and the fulfillment of any corresponding claims.
5. Damage assessment and execution:

• For all repair requests, the damage assessment must be completed within forty-eight (48) hours, followed by the issuance of a specific repair or parts delivery solution. Damage assessment, technician deployment, and parts shipment within the core EU Member States must comply with EU consumer directives regarding the timeliness of customer service; deviations from the aforementioned timeframes are not permitted without a valid reason.
• Within the standard service area, the dispatch of an officially certified technician and the scheduling of the visit must be completed within forty-eight (48) hours. For remote areas, the coordination of service providers and the scheduling of the visit must be completed within fourteen (14) working days.
• Spare parts/pulling cable claims: After successful verification, shipments will be dispatched from the EU regional spare parts warehouse within forty-eight (48) hours, with logistics information provided at the same time. We accept no liability for delivery losses resulting from an incorrect or incomplete delivery address provided by the user.

6. Warranty commitment for repaired and replaced parts: Depending on the specific damage, we can offer repair services, including the repair of defective parts or their replacement with officially certified remanufactured parts of the same type within the EU. During the remaining coverage period, the replaced product or part has the same level of coverage as the original product.
7. Fulfillment and verification of service requests: After completion of the relevant service and acceptance by the user, we will synchronize the fulfillment of your corresponding service frequency and update the EU regional service log. All service logs can be accessed via official channels.

1. Upon receiving a request, we initially offer comprehensive remote technical support to diagnose device malfunctions and determine whether the problem can be solved through remote guidance or the shipment of spare parts.
2. If a malfunction is confirmed to require on-site repair, we will endeavor, within economically reasonable limits, to coordinate with an EU-certified third-party provider in your region. Following successful coordination, prepayment and confirmation of excess mileage charges, third-party technician service fees, and other user-payable costs in accordance with these terms and conditions must be completed before the technician is dispatched.
3. In the event that on-site repair services cannot be coordinated despite economically reasonable efforts, we offer a free alternative solution from which the user can choose one of the following options:

• (i): Expedited shipping of original manufacturer's spare parts combined with official EU maintenance videos (Note: This option only includes instructional videos and not real-time remote guidance).
• (ii): Advance payment of labor costs for a local, EU-certified repair facility of the user's choice. This option is contingent upon the user submitting the technician's EU certification documents and a formal repair cost estimate for prior review and approval by us. The subsidy for such labor costs is capped at €350 per case; any costs exceeding this subsidy limit are the sole responsibility of the user.

4. Rules for the deduction of claims: For the alternative solutions mentioned above, choosing option (i) (spare parts + instructional videos) will not result in a deduction from your total number of free on-site repair claims. Choosing option (ii) (local labor allowance) will deduct from your claims in the same way as a standard on-site repair service.

VI. Scope of Coverage and Exclusions

1. Free repairs and replacement of original manufacturer's spare parts for unintentional functional malfunctions of core device components due to material or manufacturing defects, mechanical wear and tear during normal use, or electrical aging during the coverage period;
2. Free on-site repair services within the agreed timeframe and service limits for covered breakdowns;
3. Free replacement of original resistance bands within the agreed timeframe and usage limits;
4. Wellness+ membership benefits and VIP priority service within the agreed period.

1. Damage not caused by manufacturing defects, including improper installation, use or disassembly, or failure to follow official instructions or manuals;
2. Continued use after component failure causing further damage, including secondary or consequential damage (not covered);
3. Unauthorized modification of circuits, use of improper chargers or power supplies, or operation with a weak/defective battery;
4. Indirect damage caused by improper installation or dismantling, including damage to personal property, walls or floors.

1. Unauthorized modification, disassembly or repair, or use of unofficial technical support, resulting in damage;
2. Intentional damage or unauthorized alteration (including manipulation of operational data);
3. Use of unauthorized third-party components that cause damage due to compatibility or reliability issues;
4. Failure or damage to third-party products, including those integrated into Speediance products at your request.

1. Exposure to extreme environments such as high temperatures or corrosive conditions;
2. Operation in environments with electromagnetic interference or interference from other wireless devices;
3. Damage caused by force majeure events such as fire, flood, earthquake or power outages;
4. Improper storage, transport or handling, including fire, water damage or lightning.

1. Normal wear and tear or cosmetic damage that does not affect functionality, including scratches, dents, rust, discoloration or performance losses not caused by manufacturing defects;
2. Use of non-commercial products in the commercial sector (e.g. gyms, hotels or private training studios);
3. Products or components where identification labels have been altered or removed are not eligible for warranty service;
4. Any pre-installed or subsequently installed software is not covered by this warranty.

VII. Cancellation and Refund Policy

• Original resistance bands (physical product): 59.99 €
• Wellness+ membership (digital benefit): 29.99 €
• VIP Priority Support (service advantage): rated 50 € annually
• Official on-site repair service (service advantage): fair market value of 350 € per service

• Refund formula: Refund amount = [(Original Care purchase price − Value of benefits used) × (Remaining coverage days ÷ Total coverage days)] − Administration fee (25 €)
• Explanation of the benefits consumed:
• Physical goods: As soon as the original resistance band enters the shipping process, a deduction of 59.99 applies. For hygiene and safety reasons, returned resistance bands cannot be accepted to offset this deduction.
• Digital services: Once a Wellness+ membership code is redeemed or activated, a discount of 29.99 applies. €.
• Service costs met: Includes completed on-site repair services (350 € per visit) and associated spare parts costs.
• Legal exemptions for member states: In EU member states where the deduction of compliance costs is prohibited by law, the aforementioned compliance repair fee of 350 The € per case will not be deducted when calculating a refund. However, the value of all delivered physical or digital goods, as well as any associated administrative fees, will still be deducted in accordance with applicable laws.

1. If you return the device within the manufacturer's cancellation period for a full refund, the Care Service can also be fully refunded without deductions.
2. If the device is returned due to quality issues, the Care Service refund will be calculated proportionally according to the remaining coverage period.
3. Upon completion of the device return, all associated Care Service benefits will be terminated immediately and permanently.

1. We may terminate this plan with thirty (30) days' notice by prior written notification to your registered email address under the following circumstances:

• Official requirement: The responsible supervisory authority demands the termination of the program.
• Compliance changes: A change in the compliance status of the program operator renders the existing agreement unenforceable.
• Refund processing: In such cases, refunds are calculated proportionally based on the remaining coverage period and the value of the physical or digital benefits delivered (resistance band). 59.99 €; Membership 29.99 €) as well as any incurred fulfillment costs will be deducted, except in jurisdictions where the deduction of fulfillment costs is prohibited by law.

2. We reserve the right to terminate this plan immediately and without refund if any of the following circumstances occur, and to demand payment from you in full for all services already provided:

• Non-payment of fees due in connection with this plan if such payment remains outstanding for more than fifteen (15) days after our written notice of such default;
• Any material breach of the obligations set forth in these terms and conditions or any actions – including, but not limited to, willful damage to or unauthorized modification of the equipment – ​​that materially increase the performance risk of these extended warranty services.
• Notwithstanding any breach of contract, we will, in accordance with the formula set out in Article 7.2, deduct the value of all delivered assets (including tow ropes and memberships) and refund the remaining pro rata balance (if any);
• In such circumstances, a mandatory administrative processing fee of 25 will be charged.€ deducted to offset the additional review and cancellation costs resulting from the breach of contract.

VIII. Responsibilities and Obligations of the User

1. Obligation to read the terms and conditions: You must read these terms and conditions carefully to fully understand the scope of coverage, limitations, exclusions, and your obligations. Matters not covered herein are subject to the applicable laws and regulations of the European Union.
2. Maintenance obligation: You must operate, maintain, and care for the device in strict accordance with the original user manual to ensure it remains in normal working order. Use of the equipment must comply with the relevant EU product safety standards.
3. Document storage: You must properly retain the order confirmation, the original purchase invoice issued within the EU, and the repair service records.These documents must be provided upon request when applying for services; we reserve the right to refuse applications if such evidence is lost or unavailable.
4. Responsibility for data backup: Before submitting your device for repair, you must back up all personal data stored on it. We accept no liability for data loss or leaks that occur during the repair process. We treat personal data accessed during repairs with strict confidentiality in accordance with GDPR requirements.
5. Packaging responsibility: If the device needs to be returned to an EU service center, it must be packaged in accordance with official EU packaging guidelines. You are solely responsible for any transport damage resulting from improper packaging.
6. Inspection upon receipt: Upon receiving repaired or replaced equipment, you must inspect its condition within seventy-two (72) hours. If no feedback is received within this period, the equipment will be considered accepted as being in perfect working order. Claims for internal or latent defects can still be made within the statutory limitation periods.
7. Camp rules: If delivery fails due to an incorrect address or the recipient's absence, we offer free storage within the EU for thirty (30) days. After that, a storage fee of €30 per day will apply. If the device remains unclaimed after ninety (90) days, we reserve the right to dispose of the product in accordance with applicable EU laws; the proceeds will first be used to offset storage and outstanding service fees, with any remaining balance being refunded in accordance with legal regulations.
8. Compliant use: We reserve the right to cancel the Care Services and the original warranty if the product is used in violation of official EU instructions/manuals or for illegal purposes.
9. Data protection: Speediance EU Limited will collect, use, and store your personal data (including order information, serial number, and contact details) in strict compliance with the General Data Protection Regulation (GDPR). You have the right to access, rectification, erasure, and data portability, which can be exercised via [link/contact details]. after-sales@speediance.com. Wir We will respond within the legally mandated GDPR timeframe.

IX. Limitation of Liability

1. Unless prohibited by mandatory EU law (such as personal injury or death caused by intent or gross negligence, or losses resulting from fraud), our total cumulative liability under these Care Services shall not exceed the original purchase price of said Care Services. For mandatory compensation required under EU law, the laws of the Member State in which the device was purchased shall prevail.Verbal promises or marketing materials that go beyond these terms and conditions have no legal effect unless confirmed and stamped in writing by Speediance EU Limited.
2. We are liable for personal injury or property damage directly caused by our intentional misconduct or gross negligence, in accordance with EU and local laws of the member states. We accept no liability for losses caused by the user's fault, breach of these terms and conditions, or the fault of third parties.
3. To the maximum extent permitted under EU law, we are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, interruption of fitness plans, loss of wages, loss of anticipated profits, or loss of goodwill. This limitation does not apply to types of damage that cannot be limited under EU law (e.g., injuries caused by product defects or the willful concealment of defects).
4. Transfer of claims to third parties: If the damage to the device is caused by a third party and we have provided free repairs or replacement parts, you agree to cooperate in assigning the right to recover repair costs to Speediance so that we can seek reimbursement from the culpable party.

X. Declaration of Conformity of the EU Member States

XI. Dispute Resolution

1. Any disputes or claims arising from these Care Services should first be resolved through amicable negotiations. If no solution can be reached, you may submit a claim to the European Online Dispute Resolution (ODR) platform (operated by the European Commission). We will actively participate in the ODR platform's dispute resolution procedures.
2. If negotiations or dispute resolution fail, the dispute must be submitted to the competent courts of the EU Member State in which the device was originally purchased. The substantive laws of that Member State apply (excluding conflict-of-law principles).
3. In disputes where the amount in controversy is ≤ €6,000, you may choose to file a claim with the Small Claims Court in your jurisdiction without prior hearing or legal representation. We will fully comply with the procedural requirements of such Small Claims Courts. The specific financial limit for small claims is governed by the laws of the Member State of purchase.

XII. General legal provisions

1. Entire agreement: These terms and conditions, Speediance's Limited Manufacturer's Warranty Policy, and your EU order confirmation constitute the entire agreement between you and Speediance EU Limited regarding these Care Services and supersede all prior oral or written representations. No representative has the authority to modify these terms and conditions or waive any provision herein; any additional representations are legally void unless confirmed and stamped in writing by Speediance EU Limited.
2. Severability clause: Should any provision of these terms and conditions be deemed invalid, illegal or unenforceable by a judicial authority of the EU or a Member State, that provision shall be enforced to the maximum extent permitted by law, and the validity and enforceability of the remaining provisions shall remain unaffected.
3. Data protection: We strictly adhere to the GDPR and local data protection laws. We only collect and use the personal data necessary to provide our care services. All processing is legally authorized and protected by the security measures required by the GDPR. You can exercise your rights to access, rectification, or erasure of your data via after-sales@speediance.com ausPractice; we will respond within the legal time limits.
4. Change of terms and conditions: We reserve the right to amend these terms and conditions due to changes in EU regulations or service resources. Amendments will only apply to Care Services purchased after the effective date of the revision and will not retroactively reduce benefits under existing active plans. Revised terms and conditions will be published on the official Speediance EU website and will become effective thirty (30) days after publication.
5. Assignment of the contract: We may assign our rights and obligations under this plan, provided we give you thirty (30) days' written notice to your registered email address and ensure that the assignee has the qualifications to fulfill all obligations. You may terminate the plan within fifteen (15) days of receiving such notice for legitimate reasons (e.g., concerns about the assignee's ability to perform). Upon termination, a pro-rata refund will be provided in accordance with Article 7.2. You may not assign any rights or obligations under this plan to any third party.
6. Force majeure: We are not liable for non-performance or delay in performance caused by events beyond our reasonable control, including but not limited to earthquakes, fires, floods, war, or government prohibitions (Force Majeure). We will make commercially reasonable efforts to notify you through official EU channels and resume services once the Force Majeure event has ended.