Worry Free Purchase

What happens if my package gets lost, damaged, or delayed?

Our store offers the purchase option Worry-Free Purchase on the shopping cart page. Currently only in Germany, France and the Netherlands available.

Why does this service exist?

As a retailer, our goal is for our products to arrive in perfect condition. However, due to the uncontrollable nature of the transport process, neither we nor the logistics company can completely prevent unforeseen incidents.

If damage occurs during transport, we can prove that the product was undamaged when it was handed over to the logistics company, and the customer has the right to hold the logistics provider responsible. However, this process can often require additional time and effort.

By purchasing the Worry-Free PurchaseWith insurance, you can receive faster compensation in the event of an incident and thus minimize your losses.

This insurance does not prevent you from holding the logistics company accountable for any problems. Rather, it serves to provide an additional layer of protection against unforeseen risks and to ensure a smoother experience.

Under what conditions can I request a refund?

The following situations are caused by the Worry-Free Purchase covered:

Required documents for the reimbursement application

1. Required documents for a damage report:

If an item is damaged during transport, we need to assess the nature, cause, and impact of the damage. To submit and qualify a damage claim, the following documentation is required:

• Clear photos of the transport packaging and the product packaging
• Clear photos showing the damage to the item

The amount of compensation for damages depends on the assessment results and can be up to 100% of the purchase price The amount depends on how the damage affects the usability of the item. auswirkt.Bitte note that Packaging damage without impact on the item itself as well as significant defects that were already present before shipping, not covered sind.Die The documents you provide directly influence our assessment. Please provide detailed evidence to facilitate the processing of your claim.

2. Required documents for a loss report:

• If the shipment is marked as "lost" by the shipping company or if there is no "delivered" scan 30 days after dispatch, no additional proof is required.
• If the shipment is marked as "Delivered" but you have not received it, we recommend that you first check in your local area or at your post office.
• If you still cannot find your package, we may need one of the following documents as proof for a loss report:

a. Police report; b. Surveillance video; c. Letter from the shipping company; d. Written confirmation of the loss from an authority or property management company

For Scenario “2”, if this is the first time If such a situation occurs with your package, Seel will provide compensation. without additional evidence grant.

If the same situation occurs again, Documents are absolutely necessary.

3. Required documents for a delay notification:

• No proof is required to report a delay. Such cases are automatically assessed based on the shipment tracking data.

Payout options

Seel offers the following four payout options:

PayPalSupports transfers in multiple currencies. Payout is immediate after reimbursement approval.

TremendousThe refund will be issued in the form of a virtual Visa card.

What should I do if I have further questions about claiming a refund?

You can find us at 17support@seel.com Please contact us for further information.